Shipping & Delivery Policy

At Aussiecarter, we are committed to providing a reliable, transparent, and hassle-free shopping experience for every customer across Australia. We understand how important timely delivery is, and we work closely with trusted shipping partners to ensure your orders arrive safely and efficiently. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.

1. Shipping Locations

We currently deliver to customers within:

  • Australia
  • New Zealand

At this time, we do not offer international shipping outside Australia and New Zealand.

2. Free Express Shipping

We proudly offer FREE Express shipping on all orders across Australia and New Zealand.

There are no hidden shipping fees added at checkout.

3. Express Delivery Partners

To provide fast and dependable delivery services, Aussiecarter ships orders using trusted carriers including:

  • Australia Post
  • New Zealand Post
  • DHL
  • FedEx

Shipping providers may vary depending on the delivery location, package size, and operational availability.

4. Order Processing Time

  • Orders are generally processed within 1 business day after payment confirmation.
  • Orders placed on weekends or public holidays will be processed either on the same day or the next business day.
  • During peak seasons, promotional periods, or unforeseen circumstances, processing times may be slightly extended.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).

5. Estimated Delivery Time

Estimated delivery times within Australia are:

  • Metro Areas: 2–5 business days
  • Regional & Remote Areas: 4–7 business days

Delivery timeframes are estimates only and may vary depending on carrier operations, weather conditions, or other external factors beyond our control.

6. Order Tracking

Where tracking is available, customers will receive a tracking number via email once the order has been shipped.

Please allow up to 24 hours for tracking information to become active after dispatch.

7. Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us as soon as possible at:

Email: support@aussiecarter.com

We will work with the shipping carrier to assist in resolving the issue promptly.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses supplied by the customer. Additional shipping charges may apply for reshipment of returned parcels.

9. Partial Shipments

In some cases, orders may be shipped separately depending on product availability, warehouse location, or package size. Customers will be notified if multiple shipments are required.

10. Delivery Acceptance

Once an order has been marked as delivered by the shipping carrier, Aussiecarter is not responsible for stolen or missing packages unless otherwise required by applicable consumer laws.

We recommend ensuring someone is available to receive the parcel where possible.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact:

Aussiecarter
Email: support@aussiecarter.com
Website: www.aussiecarter.com