Privacy Policy

Effective Date: April 29, 2026

Welcome to Aussiecarter ("Aussiecarter", "we", "our", or "us"). Your privacy is important to us, and we are committed to handling your personal information responsibly, transparently, and securely.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, purchase products, communicate with us, or otherwise use our services.

This Privacy Policy applies to all visitors, customers, and users of the Aussiecarter website and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

About Aussiecarter

Aussiecarter is an online retail business owned and operated by Gizmo Labs. We provide customers with carefully selected products through our online store and partner with trusted payment providers, logistics companies, technology providers, and customer support services to deliver a secure and reliable shopping experience.

Although our business operates internationally, we are committed to complying with applicable privacy laws wherever our customers reside.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at any time.

Email: support@aussiecarter.com

Customer Service Opening Hours:

  • Monday to Friday: 09:00 AM – 05:00 PM (IST)
  • Saturday and Sunday: 09:00 AM – 01:30 PM (IST)

We aim to respond within 12 business hours.

Scope of This Privacy Policy

This Privacy Policy applies whenever you:

  • Visit our website.
  • Purchase products from us.
  • Create an account.
  • Subscribe to newsletters or promotional communications.
  • Contact customer support.
  • Participate in promotions or surveys.
  • Leave reviews or feedback.
  • Interact with our advertisements.
  • Communicate with us through email, chat, telephone, or social media.

This Privacy Policy also applies to personal information collected through technologies used to operate our online store.

Personal Information We Collect

Depending on how you interact with Aussiecarter, we may collect different categories of personal information.

Identity Information

This may include:

  • Full name
  • Username
  • Account credentials
  • Customer identification details

Contact Information

Including:

  • Email address
  • Telephone number
  • Billing address
  • Shipping address

Payment Information

When you make a purchase, payment information is processed securely through trusted payment providers.

Depending on your payment method, this may include:

  • Payment confirmation
  • Transaction identifiers
  • Partial payment details
  • Billing information

For your security, Aussiecarter does not store complete credit card or debit card numbers on our own servers.

Order Information

We maintain records relating to purchases made through our website, including:

  • Products ordered
  • Order history
  • Shipping preferences
  • Delivery information
  • Returns
  • Refunds
  • Exchanges
  • Warranty requests

Account Information

If you create an account with us, we may collect:

  • Login credentials
  • Saved addresses
  • Wishlist items
  • Shopping preferences
  • Communication preferences

Customer Support Information

Whenever you contact us, we may collect information necessary to assist you, including:

  • Emails
  • Live chat conversations
  • Telephone enquiries
  • Photographs submitted for warranty or return claims
  • Product feedback
  • Customer satisfaction surveys

Device Information

When you browse our website, we automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Browser version
  • Device identifiers
  • Operating system
  • Language settings
  • Time zone
  • Internet service provider
  • Screen resolution

Website Usage Information

We also collect information regarding how visitors use our website, including:

  • Pages visited
  • Products viewed
  • Search terms
  • Time spent on pages
  • Shopping cart activity
  • Referral websites
  • Click behaviour
  • Navigation paths
  • Session duration

This information helps us improve website performance and customer experience.

How We Collect Information

We collect personal information in several ways.

Information You Provide

You provide information directly when you:

  • Place an order.
  • Create an account.
  • Contact customer support.
  • Subscribe to marketing communications.
  • Enter competitions.
  • Submit reviews.
  • Request a refund.
  • Participate in surveys.
  • Communicate with us.

Information Collected Automatically

Some information is collected automatically whenever you use our website through:

  • Cookies
  • Pixel tags
  • Web beacons
  • Device identifiers
  • Analytics technologies
  • Server logs

These technologies help us understand website performance and improve our services.

Information Received from Third Parties

We may receive information from trusted third parties including:

  • Payment providers
  • Shipping carriers
  • Fraud prevention services
  • Marketing partners
  • Analytics providers
  • Social media platforms (where you interact with our content)
  • Technology providers supporting our ecommerce platform

We only use such information where permitted by applicable law.

Why We Collect Your Information

We collect personal information only where it is reasonably necessary for our business operations and to provide you with our products and services.

We may use your information to:

  • Process purchases.
  • Verify payments.
  • Deliver products.
  • Respond to enquiries.
  • Provide customer support.
  • Improve our website.
  • Detect fraud.
  • Prevent abuse.
  • Personalise your shopping experience.
  • Recommend products.
  • Send important service communications.
  • Comply with legal obligations.
  • Protect our customers and business from unlawful activity.

We will never collect personal information for purposes unrelated to those described in this Privacy Policy without first obtaining consent where required by law.

Cookies and Similar Technologies

To provide a better browsing experience, Aussiecarter uses cookies and similar technologies such as web beacons, pixels, local storage, and session identifiers.

Cookies are small text files placed on your device that help websites recognize your browser and remember certain information.

We use cookies for purposes including:

  • Keeping your shopping cart active during your visit.
  • Remembering your preferences and settings.
  • Maintaining account sessions.
  • Understanding how visitors use our website.
  • Improving website performance.
  • Measuring the effectiveness of advertising campaigns.
  • Providing personalised product recommendations.
  • Preventing fraudulent activity and maintaining website security.

Some cookies are essential for our website to function correctly, while others help us analyse traffic or personalise content.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Analytics

We use analytics tools to understand how visitors interact with our website so we can continually improve our services.

Analytics may collect information such as:

  • Device information
  • Browser information
  • Geographic region (approximate)
  • Website traffic
  • Pages visited
  • Products viewed
  • Time spent on pages
  • Referral sources
  • Conversion statistics
  • Website performance metrics

Where possible, analytics data is aggregated or anonymised before analysis.

Advertising and Personalisation

Aussiecarter may work with trusted advertising partners to display relevant advertisements across search engines, social media platforms, and other websites.

Advertising technologies may use cookies or similar identifiers to:

  • Measure advertising effectiveness.
  • Understand customer interests.
  • Limit repetitive advertisements.
  • Deliver more relevant product recommendations.
  • Analyse campaign performance.

Advertising partners may include providers such as Google, Meta, TikTok, Pinterest, Microsoft, or similar platforms depending on the services we use.

You may manage your advertising preferences through your browser settings or the privacy controls offered by the respective advertising platforms.

Marketing Communications

With your consent where required by applicable law, we may send promotional communications relating to:

  • New product launches
  • Exclusive offers
  • Seasonal promotions
  • Product recommendations
  • News and announcements
  • Surveys and customer feedback

You can unsubscribe from promotional emails at any time by selecting the "Unsubscribe" link included in our emails.

Even if you opt out of marketing communications, we may still send important service-related messages, including:

  • Order confirmations
  • Shipping updates
  • Delivery notifications
  • Account security notices
  • Customer support responses
  • Policy updates where required by law

When We Share Your Information

We respect your privacy and do not sell your personal information to third parties.

However, we may share your information where reasonably necessary to operate our business or where required by law.

Examples include:

Payment Providers

To securely process payments and verify transactions through PayPal, Visa, Mastercard, Maestro, American Express, Diners Club.

Shipping and Logistics Partners

To deliver your orders and manage returns, exchanges, and warranty claims.

Technology Providers

To operate our website, maintain hosting infrastructure, manage customer communications, and improve website performance.

Fraud Prevention Services

To identify suspicious transactions, prevent payment fraud, and protect our customers.

Marketing and Advertising Partners

Where permitted by law, we may share limited information with advertising partners to improve campaign performance and provide relevant advertisements.

Professional Advisers

Including legal advisers, accountants, auditors, insurers, and consultants where necessary.

Government Authorities

Where disclosure is required by applicable law, court order, legal process, or regulatory obligation.

Shopify Services

Our online store is powered by Shopify, which provides the ecommerce infrastructure that enables us to offer products and services online.

As part of operating our store, certain personal information may be processed by Shopify to provide services including:

  • Website hosting
  • Secure checkout
  • Payment processing
  • Fraud prevention
  • Website security
  • Order management
  • Performance monitoring
  • Store functionality

Information you submit through our website may therefore be processed by Shopify in accordance with its own privacy practices.

To learn more about how Shopify collects and processes personal information, please review the Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy.

If you wish to exercise privacy rights relating to information processed by Shopify, you may also visit Shopify's Privacy Portal: https://privacy.shopify.com/en.

These resources explain Shopify's role in processing personal information and the privacy rights available under applicable laws.

International Data Transfers

As an international ecommerce business, Aussiecarter works with service providers located in multiple countries.

Accordingly, your personal information may be transferred to, processed, or stored outside the country in which you reside.

Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are implemented to protect your personal information in accordance with applicable privacy laws.

These safeguards may include contractual protections, recognised transfer mechanisms, organisational security measures, and technical safeguards.

Legal Bases for Processing Personal Information

Where laws such as the General Data Protection Regulation (GDPR) apply, we process personal information only where we have a lawful basis to do so.

Depending on the circumstances, processing may be necessary:

  • To fulfil a contract with you.
  • To comply with legal obligations.
  • To protect vital interests.
  • For our legitimate business interests, provided those interests do not override your rights and freedoms.
  • Where you have given consent.

Where processing relies on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders.
  • Provide customer support.
  • Maintain accurate financial records.
  • Comply with taxation and legal obligations.
  • Resolve disputes.
  • Detect fraud.
  • Enforce our agreements.

When personal information is no longer required, it is securely deleted, anonymised, or otherwise disposed of using appropriate security measures.

The exact retention period depends on the type of information collected, the purpose for which it was collected, and applicable legal requirements.

Data Security

Protecting your personal information is a priority for Aussiecarter. We maintain administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, misuse, or destruction.

Our security measures may include:

  • Secure Socket Layer (SSL) encryption
  • Encrypted payment processing
  • Access controls and authentication procedures
  • Fraud monitoring systems
  • Secure cloud hosting
  • Regular software and security updates
  • Limited employee access to personal information
  • Continuous monitoring of website security

While we strive to use commercially reasonable safeguards, no website, network, or electronic storage system can be guaranteed to be completely secure. We encourage you to protect your account credentials and avoid sharing your password with others.

Your Privacy Rights

Depending on where you reside, you may have certain rights regarding your personal information under applicable privacy laws.

These rights may include the ability to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Request restriction of certain processing activities.
  • Object to processing based on legitimate interests.
  • Withdraw consent where processing is based on consent.
  • Request a copy of your personal information in a portable format.
  • Lodge a complaint with a relevant privacy regulator.

These rights are not absolute and may be subject to legal exceptions or verification requirements.

To exercise any applicable privacy right, please contact us using the contact information provided at the end of this Privacy Policy.

European Economic Area (EEA), United Kingdom and Switzerland

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) and UK GDPR.

Subject to applicable law, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your personal information.
  • Restrict processing.
  • Object to direct marketing.
  • Object to certain processing based on legitimate interests.
  • Receive your personal information in a structured, commonly used, machine-readable format.
  • Withdraw consent at any time where processing is based on consent.

If you believe your personal information has been processed unlawfully, you may also lodge a complaint with your local data protection authority.

Australian Privacy Rights

If you are located in Australia, Aussiecarter handles personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), where applicable.

Australian customers may request access to, or correction of, personal information held by us. We will respond within a reasonable timeframe and may require verification of your identity before processing your request.

California Privacy Rights

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Subject to applicable law, these rights may include:

  • The right to know what personal information we collect.
  • The right to request deletion of personal information.
  • The right to request correction of inaccurate personal information.
  • The right to request access to specific categories of personal information.
  • The right to limit certain uses of sensitive personal information where applicable.
  • The right not to receive discriminatory treatment for exercising your privacy rights.

Aussiecarter does not sell personal information as that term is generally defined under applicable privacy laws.

Authorized Representatives

Where permitted by applicable law, you may appoint an authorized representative to submit a privacy request on your behalf.

Before fulfilling such requests, we may require reasonable evidence of authorization and verification of your identity to protect your personal information.

Complaints

If you have concerns regarding how we collect, use, or protect your personal information, we encourage you to contact us first so we can investigate and attempt to resolve the issue promptly.

Where required by applicable law, you may also have the right to lodge a complaint with your local privacy regulator or data protection authority if you believe your rights have been infringed.

Children's Privacy

Aussiecarter is intended for individuals who have reached the age of majority in their jurisdiction.

We do not knowingly collect personal information from children or knowingly market products directly to children.

If we become aware that personal information has been collected from a child without appropriate consent where required by law, we will take reasonable steps to delete that information as soon as practicable.

Parents or legal guardians who believe that a child has provided personal information to us may contact us using the details provided below.

Third-Party Websites

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Aussiecarter.

These third parties maintain their own privacy policies and practices.

We encourage you to review the privacy policies of any third-party websites before providing personal information, as we are not responsible for their privacy practices, content, or security measures.

Social Media

If you choose to interact with Aussiecarter through social media platforms, the information you share may also be subject to the privacy policies of those platforms.

Your interactions with us through Facebook, Instagram, TikTok, Pinterest, YouTube, X (formerly Twitter), or other social media services are governed by the privacy practices of those respective providers.

Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that allows users to indicate a preference not to be tracked across websites.

Because there is currently no universally accepted standard governing DNT signals, our website may not respond to all such browser requests.

You may instead manage cookies and advertising preferences through your browser settings or applicable privacy controls provided by advertising platforms.

Automated Decision-Making

Aussiecarter does not make decisions that produce legal or similarly significant effects based solely on automated processing of your personal information.

Certain automated technologies may be used to:

  • Detect fraudulent transactions.
  • Prevent payment abuse.
  • Improve website performance.
  • Recommend products based on browsing behaviour.

These technologies assist our operations but are not used to make legally significant decisions about customers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technologies, or the services we provide.

When we make material changes, we will update the Effective Date shown at the beginning of this Privacy Policy. Where required by applicable law, we may also provide additional notice through our website or by contacting you directly.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Your continued use of our website after any changes become effective constitutes your acceptance of the revised Privacy Policy.

Exercising Your Privacy Rights

If you would like to exercise any privacy rights available to you under applicable law, including rights relating to access, correction, deletion, portability, restriction of processing, or withdrawal of consent, you may contact us using the details below.

To protect your personal information, we may request reasonable information to verify your identity before processing your request.

We aim to respond to all verified privacy requests within the timeframes required under applicable law.

Third-Party Services

To operate our business efficiently, we may engage trusted third-party service providers for functions including:

  • Payment processing
  • Shipping and logistics
  • Customer support
  • Fraud prevention
  • Website hosting
  • Cloud infrastructure
  • Analytics
  • Marketing
  • Email communications
  • Security monitoring

Each provider is expected to process personal information only as necessary to perform the services requested and in accordance with applicable privacy and security obligations.

Where third-party providers maintain independent privacy policies, we encourage you to review those policies before using their services.

Legal Disclosures

We may disclose personal information where required to:

  • Comply with applicable laws or regulations.
  • Respond to lawful requests from government authorities.
  • Enforce our Terms of Service or other agreements.
  • Protect the rights, property, and safety of Aussiecarter, our customers, or the public.
  • Investigate fraud, security incidents, or unlawful activity.
  • Facilitate a merger, acquisition, restructuring, financing, sale of assets, or other business transaction where personal information may form part of the transferred assets, subject to applicable legal safeguards.

Your Responsibilities

While we take reasonable measures to protect your information, you also play an important role in maintaining the security of your account.

You are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Choosing a strong password.
  • Not sharing your account information with others.
  • Promptly notifying us if you suspect unauthorized access to your account.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights under applicable privacy laws, please contact us.

Email: support@aussiecarter.com

Customer Service Opening Hours:

  • Monday to Friday: 09:00 AM – 05:00 PM (IST)
  • Saturday and Sunday: 09:00 AM – 01:30 PM (IST)

We aim to respond within 12 business hours.

Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable to the operation of Aussiecarter, without limiting any mandatory consumer or privacy rights that may apply in your country or jurisdiction of residence.

Nothing in this Privacy Policy limits any rights you may have under applicable consumer protection or privacy legislation.

Final Statement

Your trust is important to us. We are committed to handling your personal information responsibly, maintaining appropriate security measures, and complying with applicable privacy laws.

If you have any questions, concerns, or requests relating to your personal information, we encourage you to contact us. We appreciate the confidence you place in Aussiecarter and remain committed to providing a secure, transparent, and trustworthy shopping experience.

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