Return & Refund Policy

At Aussiecarter, customer satisfaction is always our first priority. Prior to order fulfillment, every product goes through a multi-step quality check to ensure the product is defect-free in workmanship and eligible for normal use for a period of 30 days from the date of delivery. While we work hard to deliver every order in best condition, we understand that issues can occasionally happen during shipment, and we take complete responsibility when our customers are not satisfied with the delivered product.

1. 30-Day Return & Refund Policy

If you are not happy with the delivered product, feel free to contact our customer support team within 30 days from the date of delivery. Depending on the issue, we may:

  • Issue a full refund
  • Replace the product at no additional cost
  • Offer an exchange for the same item

If a product is claimed to be defective within the 30-day period, we will review the claim and provide either a replacement or a full-refund upon return if it is determined that the defect existed during manufacturing or developed under normal use conditions.

Unfortunately, if more than 30 days have passed since the date of delivery, we are unable to offer a refund, replacement, or exchange.

2. Eligibility for Returns

To be eligible for a return, the item must:

  • Be in the original condition received
  • Be unused, unworn, and unwashed
  • Include original tags and packaging
  • Be accompanied by proof of purchase or order confirmation

For requests related to the product appearing different than expected, customers must provide supporting evidence in the form of clear images or videos showing the issue by sending them to our email. All submitted content will be reviewed by our support team to determine an appropriate resolution and get back to you within 12 business hours.

3. How to Request a Return?

To begin the return or exchange process, please contact our dedicated customer support team by email and we will get back to you within 12 business hours.

Email: support@aussiecarter.com

Once your return request is approved, we will provide instructions regarding the return process, including collection arrangements from your provided shipping address where applicable.

Please note that products returned without prior authorisation will not be accepted.

4. Free Returns Across India, Australia & New Zealand

We proudly offer FREE returns across India, Australia and New Zealand with no hidden return handling charges. Return label is included in the package and our courier partner will collect the product from your given shipping address directly.

For assistance regarding return shipping, please contact our support team before sending any item back.

5. Damaged, Defective, or Incorrect Items

Please inspect your order carefully upon delivery and contact us immediately if:

  • The item is defective
  • The product arrives damaged
  • You receive the wrong item

To process such claims, we require proof of the issue through images and/or videos clearly showing the damage or defect. This helps us investigate the issue quickly and provide an appropriate solution.

6. Delivery Responsibility

If the customer is unavailable at the provided shipping address during the expected delivery time, we recommend arranging for a family member, neighbor, or another trusted person to receive the package on their behalf.

Once a shipment is marked as delivered by the courier service, the customer assumes responsibility for the package. In rare situations involving lost or missing deliveries after confirmed delivery, the matter may be escalated with the shipping carrier using available proof of delivery documentation.

7. Exchanges

We only replace items if they are new and slightly used. To request an exchange for the same item, please contact us via email. Our support team will guide you through the exchange process and arrange return collection where applicable.

Email: support@aussiecarter.com

8. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund via email or call. All refunds will be issued to the original payment method within 3 business days. Your bank or payment provider may require additional time to complete the transaction

9. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact:

Email: support@aussiecarter.com

Customer Service Opening Hours:

  • Monday to Friday: 09:00 AM – 05:00 PM (IST)
  • Saturday and Sunday: 09:00 AM – 01:30 PM (IST)

We aim to respond within 12 business hours.

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